General Terms and Conditions of Sale General

Terms and Conditions of Sale ATELIER DES SENS Effective as of March 21, 2024

These general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale”) are entered into between the company ATELIER DES SENS SAS (Simplified joint-stock company with a share capital of 1,000 euros, headquartered at 78 Avenue des Champs Élysées, Office 326, 75008, Paris, registered with the Paris Trade and Companies Register under number 981 069 974), (hereinafter the “Seller”) and (b) the person wishing to make a purchase (hereinafter the “Customer”) of perfumes, cosmetic products, accessories, and/or any other type of product that may be developed under the ATELIER DES SENS brand (hereinafter the “Products”) through the website https://ads-perfumes.com / https://ads-parfums.fr (hereinafter “the Site”).

ATELIER DES SENS is a simplified joint-stock company with a share capital of 1,000 euros, registered with the Paris Trade and Companies Register under number 981 069 974 and headquartered at 78 Avenue des Champs Élysées, Office 326, 75008, Paris.

Email: parfums@nvtrading.fr Phone: 07 52 90 61 06 VAT number: FR 44981069974

For the purposes of these General Terms and Conditions of Sale, it is agreed that the Customer and the Seller shall jointly be referred to as the “Parties,” and individually as the “Party.”

The Products are sold within the framework of a selective distribution network and are exclusively intended for the Customer’s personal use. Any order that does not clearly correspond to a retail sale may be refused by the Seller.

Furthermore, the Customer is informed in particular that they may not order more than five (5) Products with the same reference. If an order exceeds the number indicated above, it will not be validated.

By placing an order for a Product on the Site, the Customer acknowledges having read and accepted these General Terms and Conditions of Sale without reservation. No signature will be required from the Customer for this agreement to be valid.

The Customer’s use of the Site is also governed by the Legal Notices and General Terms and Conditions of Use of the Site, as well as the Privacy Policy accessible on the Site.

If you place an order on our Site, we invite you to save these General Terms and Conditions of Sale.

Any special condition indicated, for example in documents issued by the Customer (including the order), will not take precedence over these General Terms and Conditions of Sale without the Seller’s explicit prior consent.


ARTICLE 1: PURPOSE

These General Terms and Conditions of Sale aim to define the terms of online sales and delivery of the Products by the Seller to the Customer, as well as the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.

They notably define all the necessary steps for placing an order.

ARTICLE 2: PRODUCTS

2.1. DESCRIPTION OF THE PRODUCTS

The Seller presents on the Site the Products for sale and their detailed description in the form of product sheets, in order to allow the potential customer to obtain information about the essential characteristics of the products they wish to purchase before placing an order.

The Seller will also make its best efforts to ensure that the visual representations of the Products displayed on the Site are faithful to the original Products. However, since the Seller does not control the technical limitations of the Client’s computer equipment regarding color rendering, the Seller cannot be held responsible for any inaccuracies in the photographs displayed on the Site.

Perfumes should not be applied to recently shaved skin.

For any questions or requests for advice regarding the Products and their use, the Customer can contact Customer Service: By email at parfums@nvtrading.fr By phone at 07 52 90 61 06 in France or at +33 7 52 90 61 06 from abroad, Monday to Friday from 10 am to 4 pm, Paris time.

Customer Service will provide information in French and English only.

2.2 AVAILABILITY OF PRODUCTS

2.2.1. The Products offered for sale by the Seller are those listed on the Site on the day the Customer consults the Site and subject to availability.

The Seller will make its best efforts to indicate any temporary or definitive unavailability of Products on the information page of the Site describing each Product or at the time of placing the order.

2.2.2. If despite our vigilance a Product ordered is no longer available at the time of shipping the order, the Seller will be obliged to cancel the order in full and will notify the Customer as soon as possible by email or telephone. This notification may be sent at any time between the validation of the order and shipping.

If the order was for multiple products, the Customer can place a new order with the available products.

If the Customer’s bank account / credit card has already been debited at the time of cancellation, the Seller undertakes to refund the Customer promptly for the amount of the order, to the bank account / credit card used to pay for the order.

However, the unavailability of free

To place an order, the Customer will be guided by a series of simple instructions provided on the Site:

• To place an order on the Site, the Customer must be 16 years old and have the capacity to enter into agreements under these terms and conditions, and have a means of payment as defined in Article 6.1 below.

• When browsing the Site, the Customer wishing to place an order can do so by clicking on the product or on the [ADD TO CART] button next to each displayed Product; their “Cart” will then be displayed at the top right of the screen, indicating all items in the order, the total amount of products to be paid (excluding delivery charges), as well as the name, photo, and quantity of the ordered Products. If the Customer wishes to select other Products, they simply need to continue browsing the Site.

• To view the items added to their cart, the Customer must click on the [CART] icon at the top right of the screen. After this action, the Customer will have access to a summary of their cart, indicating all items in the order with the photo, name, and quantity of the selected products. A subtotal is indicated, excluding delivery charges or taxes.

• By clicking on “Proceed to Checkout,” the Customer can access more details, and the “Cart” page will be displayed on the screen, indicating all items in the order with the photo and name, quantity of the ordered Products, the total amount to be paid including taxes, and an estimate of delivery charges.

The Customer is informed that at any time, during the ordering process and until payment of the order in accordance with the conditions specified in this article and Article 6, they have the possibility to review, modify, cancel, and add Products to the order until it is validated.

To remove an item from the cart, the Customer can click on [REMOVE] below the price of the Product in their cart. The total amount of the cart will then be automatically recalculated.

At this stage, the Customer is also required to review and accept the General Terms and Conditions of Sale by checking the box next to the corresponding message.

If the Customer has a promotional code, they can enter it on the next page, still by clicking on “Proceed to Checkout.”

• The Customer will then be redirected to a new Information page. In the [DISCOUNT CODE] field on the left, the customer can enter their discount code. After clicking [APPLY], their discount will appear automatically in their cart. On this same page, the Customer will have the option to access express checkout and enter their email and shipping address. The Customer must enter their delivery details by filling out the displayed form. The Customer agrees in particular to provide an address where delivery can be made during working hours, from Monday to Friday, as well as their full name and email address. Once this information is provided, they can click [PLACE ORDER].

The customer will then arrive at the Delivery page. At this stage, the Customer can choose their delivery method. The delivery rate is displayed to assist them in their choice.

• By clicking [CONTINUE TO PAYMENT], the Customer will then be redirected to the Payment page and must choose their payment method, enter their banking details, and confirm their billing address (which can be either the same as their shipping address or specific).

• An order summary will display all information related to the order, such as the type, quantity, and price of the Products, the total amount (including delivery charges) of the order, the Customer’s details, and the delivery address.

• After checking the status of their order, the Customer will be prompted to either: • initiate the payment process for their order, in accordance with the terms of Article 6 herein; • or change the characteristics of their order and/or their details either by using the “Back to Shipping” button on their browser or by clicking on the ATELIER DES SENS logo at the top of the Site.

The customer can then finalize their order by clicking on the [PAY NOW] button.

Once the Customer has clicked on the [PAY NOW] button, the order confirmation page will appear. The data recorded by the Seller serves as evidence for all transactions between the Seller and the Customer.

Once this step is completed, the Customer cannot cancel their order. The sale will be final (subject to the Customer exercising their right of withdrawal in accordance with the conditions set out in Article 6 of these General Terms and Conditions of Sale).

4.2. ORDER CONFIRMATION Once the order is confirmed by the Customer and the payment validated in accordance with the procedures explained in Article 6 below, a summary of the Customer’s order indicating the ordered Products will be displayed, and an email confirming the order will be sent to the Customer (hereinafter the “Order Confirmation”).

The confirmation email sent by the Seller will include the following details: • The order number determined by the Seller at the time of the order placement by the Customer; • The order summary (identification of the ordered Product(s), quantity, and price); • The total amount of the order, including all taxes; • The delivery charges; The order amount will be debited once it has been shipped. The Customer will then receive an email informing them of the shipment of their order.

If the Customer needs information regarding their orders, they can visit their customer account to track their status or contact Customer Service by email: parfums@nvtrading.fr, Monday to Friday from 10 am to 4 pm, Paris time. Customer Service will provide information in French and English only.

4.3 ORDER PROOF It is recommended to keep the Order Confirmation as a record of the order.

In general, it is expressly agreed between the Seller and the Customer that emails will serve as evidence between the Parties, as well as the automatic archiving systems used by the Site, particularly regarding the nature and date of the order. The Customer may access, if applicable in accordance with the rules of common law, the electronic contract established between the Customer and the Seller. To do so, the Customer must contact Customer Service by email: parfums@nvtrading.fr, Monday to Friday from 10 am to 4 pm, Paris time, providing all necessary information for the procedure, particularly their details and the order number. Customer Service will provide information in French and English only.

In general, the Seller recommends that the Customer keep a copy of all emails regarding the order. The Customer is informed that emails are sent to the email address provided by the Customer. Therefore, in the event of an error in entering the relevant email address resulting in non-receipt of the Order Confirmation message, the Seller shall not be held responsible.

Furthermore, the Seller retains the elements relating to any order of an amount equal to or greater than 100 euros for a period of 5 years from the delivery of the Products and makes them available to the Customer upon simple request addressed by the Customer to the email address parfums@nvtrading.fr.

ARTICLE 5: OWNERSHIP RESERVATION

The Seller remains the owner of the ordered Product(s) until full payment for the price and associated costs, including delivery charges, is made by the Customer.

However, the risks (including loss, theft, or damage) concerning the delivered Products are assumed by the Customer at the time the Customer or a third party designated by them physically takes possession of the Products.

ARTICLE 6: PAYMENT

6.1. PAYMENT METHOD AND MEANS Payment must be made immediately on the Site at the time of ordering, in euros and using one of the payment methods below. Payment methods may be updated on the Site at any time.

  • By credit card (Visa, MasterCard, American Express)
  • By PayPal: select this payment method when placing your order, accept these General Terms and Conditions of Sale, and click “Place Order.” You will be automatically redirected to your PayPal account to finalize your transaction. You will also be subject to the PayPal payment terms available on the payment service provider’s interface. Once your payment is validated, an order confirmation page will be displayed on our Site. An email confirmation will also be sent to you.

Any other method of payment will be refused.

The Customer undertakes to make payment using a bank card for which they are personally the holder and which bears their identity (name and surname).

If the Customer uses a bank card associated with an account that uses a currency other than the euro, the Customer’s bank may charge currency conversion fees and bank fees, which are solely payable by the Customer. In case of a return, these fees will not be subject to a refund.

The Customer assures the Seller that they have the authorizations that may be necessary for the use of the chosen payment method at the time of order validation.

In the event of non-payment of the full price, the Seller reserves the right to cancel the corresponding order, and the Customer will be notified by email.

6.2 SECURE TRANSACTION

6.2.1 The transaction is carried out by the Client according to banking security standards. To ensure the security of credit card payment on the Site, the Seller uses the services of the secure payment platform (insert name of secure payment platform). This service integrates the SSL3.0 security standard. Confidential data is encrypted on the server and is never transmitted to the Seller’s computer server.

The Client must provide their credit card number, expiration date, and the Card Verification Value (CVV) located on the back of their credit card.

The Client’s credit card will then be charged after verification of the satisfaction of their order under these general terms and conditions of sale, the availability of the item(s), at the time of shipment by the Seller.

6.2.2 In the context of combating internet fraud, information related to the Client’s order may be transmitted to any third party authorized by law solely for the purpose of verifying the Client’s identity, the validity of the order, the payment method used, and the intended delivery.

Following this check, the Seller reserves the right to request a photocopy of the Client’s identity card and/or proof of residence to ensure the identity of the cardholder used for payment. Every Client has the right to access, oppose, rectify, and delete personal data concerning them and processed by the Seller. Every Client also has the right to limit the processing of their data and to data portability. To learn more about these rights and to exercise them, please refer to the “Privacy Policy”. Unless a response to a request for additional information made by the Seller is received within fifteen (15) days of said request, all suspicious credit card orders will be immediately canceled, and a refund will be made to the bank account debited at the time of the order, as soon as possible.

ARTICLE 7: DELIVERY AND RECEIPT

7.1 TERMS AND DELIVERY FEES Once the order is prepared, it will be shipped to the postal address provided by the Client at the time of placing the order.

An email will be sent to the Client upon shipment of the order. It is recommended that the Client keep this email as a record of their order.

The Client will then have the opportunity to track the progress of their delivery on the Site by clicking on the “My Account” link (located at the top of the screen) and entering the email address and password provided at the time of the order. The Product(s) ordered by the Client will be delivered to the delivery address indicated in the order confirmation email.

  • Delivery times are provided for information purposes only and do not take into account the preparation time for your order.
  • An order placed before 12 p.m. is generally processed on the next business day (“Business Day”: Monday to Friday excluding public holidays), depending on the delivery method selected at the time of payment.

During peak periods, the preparation time may also be slightly extended.

As delivery is provided by a third-party provider, the Client is informed that the Seller cannot be held responsible, within the limits permitted by law, if the non-performance or improper performance of this obligation is attributable to the Client or to an unforeseeable or insurmountable third-party event or force majeure.

In any event, and in accordance with the provisions of Article L. 216-1 of the Consumer Code, the order will be executed within a maximum period of thirty (30) days from the day following the day on which the Client placed the order, subject to full payment of the price.

In the event of non-delivery within this period, the Client shall have the right to cancel their order in accordance with the conditions set out in Article 7.2 below. The amount paid by the Client will then be refunded.

7.2 DELIVERY DELAY

The Client must inform the Seller of any delivery delay as soon as possible by contacting Customer Service by email: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time, to allow the Seller to take the necessary steps with postal services or the shipper.

If the Seller does not deliver the Products within a reasonable time following the sending of the email by the Client and no later than thirty (30) days after the order, the Client may cancel their order by contacting Customer Service by email at parfums@nvtrading.fr.

Once the right of cancellation has been exercised, the Seller will refund the order to the bank account used to place the order, as soon as possible and no later than 14 (fourteen) days from receipt of the cancellation request from the Client.

Customer Service will provide information in French and English only.

7.2 RECEIPT

Each delivery is deemed to be made as soon as the Client or any third party designated by them physically takes possession of the Products, against signature of the delivery note.

It is the responsibility of the Client to check the good condition and conformity of the order at the time of receipt of the Product(s).

In case of damaged or missing items, the Client must make their reservations precisely and completely, both qualitatively (condition of the merchandise) and quantitatively, immediately with the carrier on their delivery slip.

All reservations of this type must also be transferred to the Seller’s customer service by sending an email to parfums@nvtrading.fr as soon as possible.

Any claim not meeting the required form will not be accepted.

ARTICLE 8: RIGHT OF WITHDRAWAL AND RETURN POLICY

8.1 LEGAL RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L221-18 of the Consumer Code, You can exercise your right of withdrawal under the following conditions:

  • Your decision to withdraw must be notified to us within a maximum period of (14) working days from the day of receipt of your order, except for personalized, unsealed, opened, or damaged products in accordance with the applicable legal provisions.
  • The products must be returned within a maximum period of (14) working days from the notification of withdrawal.

You can notify your right of withdrawal:

  • By following the online procedure described in Article 8.3 below,
  • Or by a written declaration devoid of any ambiguity informing us of your decision to withdraw, on plain paper or using the form below, to be sent by post, via the contact page or to parfums@nvtrading.fr.

In accordance with the applicable legal provisions, the Client cannot return the Product(s) and claim a refund if the Product(s) have been personalized upon request, or if the Product(s) have been unsealed or opened by the Client and cannot be returned for reasons of hygiene (which is notably the case for cosmetic products). Subject to compliance with the return procedure described herein, the Seller undertakes to refund the total amount of returned products, as well as the standard delivery costs if the entire order is returned.

Withdrawal Form If the Consumer wishes to withdraw from the contract, they must complete the form below and return it accompanied by the order number by email to: parfums@nvtrading.fr

I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below: Ordered on ()/received on () : Name of the consumer(s) : Address of the consumer(s) : Consumer(s) signature(s) (only in case of notification of this form on paper) : Date : (*) Delete as appropriate.

Subject to compliance with the return procedure described herein, the Seller undertakes to refund the Client the total amounts paid, including standard delivery costs.

8.2 RETURN COSTS

In accordance with Article L221-23 of the Consumer Code, the Client who exercises their right of withdrawal under the conditions set out in Article 8.1 may obtain a refund of the returned products as well as the delivery costs (at standard cost) of the Order via the prepaid return label available in their online customer account, in accordance with Article L221-24 of the Consumer Code.

The Seller offers the Client to bear the return costs of the Products if the Client opts for the online return declaration proposed in Article 8.3 below.

Any other method of return will be at the exclusive expense of the Client, except for returns within the framework of the implementation of legal guarantees. In all cases, however, the order number must be indicated in the package for the correct processing of the return.

8.3 PROCEDURE FOR RETURNING PRODUCTS AND REFUND

For any return of Products, the Client must follow the steps below:

STEP 1 – Contact Customer Service or log in to your customer account

  • You can contact Customer Service by email at: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time, with the details of your order.

STEP 2 – Return the product

If you are not entirely satisfied with your order, you can initiate a return request up to 14 working days after receiving your Products to request a refund. This will be done via the payment method used during the order. You must return the Products in their original condition within 30 days from receipt of the order.

However, in accordance with Article L221-28 of the Consumer Code, the Client cannot return the Product(s) and claim a refund if the Product(s) have been personalized upon request (for example, a bottle personalized with an engraving done upon request), or if the Product(s) have been unsealed by the Client and cannot be returned for reasons of hygiene (which is notably the case for cosmetic products).

The steps to return the Products to us are as follows:

  1. Download your return slip and prepaid return label received by email. These documents are mandatory for the proper processing of your return. No return will be processed without these documents.
  2. Drop off your package at the Post Office of your choice.

The Products must be returned to the following address: ATELIER DES SENS SAS 78 Avenue des Champs Élysées Bureau 326 75008, Paris FRANCE

You can also contact our Customer Service by email at: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time.

Please ensure that you obtain proof of postage when returning the products to us. We advise you to keep your proof of postage in the unlikely event that we do not receive the returned package. We cannot accept any responsibility for products lost in transit.

As soon as we receive the returned Products, we will carry out a verification of their perfect condition. If the returned Products do not meet the refund criteria described below, the refund will not take place, and it will be your responsibility to arrange for the return of these products to you at your expense within 28 days maximum from our notification.

STEP 3 – Processing the refund

The refund will be made to the account debited during the order, within a maximum period of fourteen (14) days, from receipt of the Products by the Seller, provided that you have returned the Products in their original condition to the address indicated on the return slip within 30 days of receipt of the order. However, the Seller may postpone the refund until the Seller has effectively received the Products or until the Client has provided proof of shipment of these goods, the date chosen being that of the first of these facts and subject to compliance with the conditions set out above. The Seller will proceed with the refund using the same payment method as that used by the Client for the initial transaction. In any case, this refund will not incur any costs for the Client. You will receive an email notification of your refund from our Customer Service team.

This policy only applies to purchases made online on the Site. We are unable to process returns for purchases made at a partner store.

ARTICLE 9: LEGAL GUARANTEES

9.1 LEGAL WARRANTY OF CONFORMITY AND WARRANTY AGAINST HIDDEN DEFECTS

When acting under the legal warranty of conformity within the meaning of Articles L217-3 and following and Articles L. 224-25-12 and following of the Consumer Code, the Client:

  • has a period of two years from the delivery of the goods to act;
  • may choose between repair or replacement of the goods, unless one of the methods entails a cost that is manifestly disproportionate to the other method given the value of the goods or the significance of the defect, in which case the professional is required to choose the least costly method;
  • is exempt from providing proof of the existence of the lack of conformity of the Product during the 24 months following the delivery of the Product.

The legal warranty of conformity applies regardless of any commercial warranty that may be granted. When the Client implements the warranty against hidden defects of the sold item within the meaning of Articles 1641 to 1649 of the Civil Code, the Client may choose between:

  • cancelling the sale;
  • or a reduction of the selling price in accordance with Article 1644 of the Civil Code.

For any purchase made on the Site, the Client benefits from the legal warranty of conformity (Articles L217-3 and following and Articles L. 224-25- 12 and following of the Consumer Code) and the warranty against hidden defects (Articles 1641 to 1649 of the Civil Code), allowing the Client to return defective or non-conforming Products delivered. In case of non-conformity, missing product, defective product, please contact Customer Service by email at parfums@nvtrading.fr

9.2 EXCLUSION OF WARRANTIES

Products modified or repaired by the Client as well as Products damaged due to misuse will not be covered by the warranties.

ARTICLE 10: LIABILITY RELATED TO THE WEBSITE

The Seller’s liability cannot be engaged for any inconveniences or damages inherent in the use of the Internet network, including service interruption, external intrusion, or the presence of computer viruses, and the impossibility of accessing the Site due to maintenance operations, technical failures, force majeure, or any circumstance beyond its control.

The Seller shall not be held responsible for non-substantial errors that may occur concerning the elements presented on the Site, including information and product descriptions.

Furthermore, the Seller shall not be liable for the inability to contact Customer Service due to circumstances beyond its control, notably in the event of computer failure, interruptions in the telephone network, the internet network, failure of the equipment receiving said internet network, etc.

Without limiting the scope of the other provisions of these General Terms and Conditions of Sale, notably Article 9 concerning Legal Guarantees, the Seller’s liability can only be retained in case of proven fault attributable to it, and shall in any case be limited to direct damages only.

ARTICLE 11 – CAPACITY

The Client wishing to place an order for Products on the Site declares that they are at least 16 years old (18 years for Italy) and can commit to these GTC.

ARTICLE 12 – PERSONAL DATA

The ATELIER DES SENS privacy policy, accessible on the Site (“Privacy Policy link”), is an integral part of these General Terms and Conditions of Sale. The Privacy Policy defines, among other things, the conditions under which the personal data of Clients collected by the Seller on behalf of ATELIER DES SENS SAS are processed, or that the Client provides to the Seller when the Client places an order on the Site.

ARTICLE 13 – FORCE MAJEURE

Neither Party may be held liable in the event of non-performance or improper performance of its obligations, if such non-performance is due to the occurrence of a force majeure event as defined by case law. The Party affected by such events shall inform the other Party as soon as possible and within a maximum period of five (5) working days from the occurrence of the relevant event. The Parties agree that they shall consult as soon as possible to determine the terms of execution of the order during the period of force majeure.

If the force majeure event lasts for more than one (1) month, each of the Parties may immediately terminate the contract by registered letter with acknowledgment of receipt addressed to the other Party, with the Seller being required to refund the Client any amounts paid by the Client for the relevant order, if applicable.

Haut du formulaire

Haut du formulaire

Bas du formulaire

Haut du formulaire

Bas du formulaire

ARTICLE 14 – PARTIAL NON-VALIDATION

If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation, or as a result of a definitive decision of a competent jurisdiction, the other provisions shall remain in full force and effect.

ARTICLE 15 – NON-WAIVER

The fact that one of the Parties has not demanded the application of a clause of these General Terms and Conditions of Sale, whether temporarily or permanently, shall in no case be deemed a waiver of the rights granted to that Party by said clause.

ARTICLE 16 – HEADINGS

In case of interpretation issues between any of the articles and chapters and any of the clauses, the headings are deemed nonexistent.

ARTICLE 17 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

The Seller reserves the right to modify these general terms and conditions of sale at any time. Any new version of these conditions will be announced in advance on the Site. The online version on the Site shall, without any dispute, take precedence over all other versions of these general terms and conditions of sale. However, the General Terms and Conditions of Sale applicable to the order are those accepted by the Client at the time of placing the order.

ARTICLE 18 – INTEGRITY CLAUSE

These General Terms and Conditions of Sale and the order summary sent to the Client constitute a contractual whole and represent the entirety of the contractual relationship established between the Parties.

ARTICLE 19 – LANGUAGE

These General Terms and Conditions of Sale of the Site are established in French and English. All content of the Site is accessible in French and English.

ARTICLE 20 – APPLICABLE LAW – DISPUTES

The law applicable to these General Terms and Conditions of Sale and the orders related thereto is French law, subject to the application of mandatory provisions of the law of the client’s country of residence.

Any dispute that may arise in connection with their validity, interpretation, or execution and which has not been settled amicably by the Parties shall be submitted to the courts of Paris.

For purchases of products delivered in France, in accordance with the provisions of the Consumer Code concerning amicable settlement of disputes, ATELIER DES SENS SAS adheres to the FEVAD (Federation of E-commerce and Distance Selling) e-commerce Mediator Service whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written approach by consumers to ATELIER DES SENS SAS, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To know the Mediator’s referral procedures, click here.

The Consumer may submit a request for mediation to the European platform for online dispute resolution, at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

.