TERMS AND DELIVERY FEES

Once the order is prepared, it will be shipped to the postal address provided by the Client at the time of placing the order.
An email will be sent to the Client upon shipment of the order. It is recommended that the Client keep this email as a record of their order.
The Client will then have the opportunity to track the progress of their delivery on the Site by clicking on the “My Account” link (located at the top of the screen) and entering the email address and password provided at the time of the order. The Product(s) ordered by the Client will be delivered to the delivery address indicated in the order confirmation email.
• Delivery times are provided for information purposes only and do not take into account the preparation time for your order.
• An order placed before 12 p.m. is generally processed on the next business day (“Business Day”: Monday to Friday excluding public holidays), depending on the delivery method selected at the time of payment.

During peak periods, the preparation time may also be slightly extended.
As delivery is provided by a third-party provider, the Client is informed that the Seller cannot be held responsible, within the limits permitted by law, if the non-performance or improper performance of this obligation is attributable to the Client or to an unforeseeable or insurmountable third-party event or force majeure.
In any event, and in accordance with the provisions of Article L. 216-1 of the Consumer Code, the order will be executed within a maximum period of thirty (30) days from the day following the day on which the Client placed the order, subject to full payment of the price.
In the event of non-delivery within this period, the Client shall have the right to cancel their order in accordance with the conditions set out in Article  below. The amount paid by the Client will then be refunded.

DELIVERY DELAY

The Client must inform the Seller of any delivery delay as soon as possible by contacting Customer Service by email: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time, to allow the Seller to take the necessary steps with postal services or the shipper.
If the Seller does not deliver the Products within a reasonable time following the sending of the email by the Client and no later than thirty (30) days after the order, the Client may cancel their order by contacting Customer Service by email at parfums@nvtrading.fr.
Once the right of cancellation has been exercised, the Seller will refund the order to the bank account used to place the order, as soon as possible and no later than 14 (fourteen) days from receipt of the cancellation request from the Client.
Customer Service will provide information in French and English only.

RECEIPT

Each delivery is deemed to be made as soon as the Client or any third party designated by them physically takes possession of the Products, against signature of the delivery note.
It is the responsibility of the Client to check the good condition and conformity of the order at the time of receipt of the Product(s).
In case of damaged or missing items, the Client must make their reservations precisely and completely, both qualitatively (condition of the merchandise) and quantitatively, immediately with the carrier on their delivery slip.
All reservations of this type must also be transferred to the Seller’s customer service by sending an email to parfums@nvtrading.fr as soon as possible.
Any claim not meeting the required form will not be accepted.

RIGHT OF WITHDRAWAL AND RETURN POLICY

LEGAL RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L221-18 of the Consumer Code, You can exercise your right of withdrawal under the following conditions:
• Your decision to withdraw must be notified to us within a maximum period of (14) working days from the day of receipt of your order, except for personalized, unsealed, opened, or damaged products in accordance with the applicable legal provisions.
• The products must be returned within a maximum period of (14) working days from the notification of withdrawal.
You can notify your right of withdrawal:
• By following the online procedure described in Article  below,
• Or by a written declaration devoid of any ambiguity informing us of your decision to withdraw, on plain paper or using the form below, to be sent by post, via the contact page or to parfums@nvtrading.fr.

In accordance with the applicable legal provisions, the Client cannot return the Product(s) and claim a refund if the Product(s) have been personalized upon request, or if the Product(s) have been unsealed or opened by the Client and cannot be returned for reasons of hygiene (which is notably the case for cosmetic products). Subject to compliance with the return procedure described herein, the Seller undertakes to refund the total amount of returned products, as well as the standard delivery costs if the entire order is returned.
Withdrawal Form If the Consumer wishes to withdraw from the contract, they must complete the form below and return it accompanied by the order number by email to: parfums@nvtrading.fr

I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below:

Ordered on ()/
received on () :
Name of the consumer(s) :
Address of the consumer(s) :
Consumer(s) signature(s) (only in case of notification of this form on paper) :
Date : (*)
Delete as appropriate.

Subject to compliance with the return procedure described herein, the Seller undertakes to refund the Client the total amounts paid, including standard delivery costs.

RETURN COSTS

In accordance with Article L221-23 of the Consumer Code, the Client who exercises their right of withdrawal under the conditions set out in Article 8.1 may obtain a refund of the returned products as well as the delivery costs (at standard cost) of the Order via the prepaid return label available in their online customer account, in accordance with Article L221-24 of the Consumer Code.
The Seller offers the Client to bear the return costs of the Products if the Client opts for the online return declaration proposed in Article  below.
Any other method of return will be at the exclusive expense of the Client, except for returns within the framework of the implementation of legal guarantees. In all cases, however, the order number must be indicated in the package for the correct processing of the return.

PROCEDURE FOR RETURNING PRODUCTS AND REFUND

For any return of Products, the Client must follow the steps below:

STEP 1 – Contact Customer Service or log in to your customer account

• You can contact Customer Service by email at: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time, with the details of your order.

STEP 2 – Return the product

If you are not entirely satisfied with your order, you can initiate a return request up to 14 working days after receiving your Products to request a refund. This will be done via the payment method used during the order. You must return the Products in their original (new) condition within 30 days from receipt of the order.
However, in accordance with Article L221-28 of the Consumer Code, the Client cannot return the Product(s) and claim a refund if the Product(s) have been personalized upon request (for example, a bottle personalized with an engraving done upon request), or if the Product(s) have been unsealed by the Client and cannot be returned for reasons of hygiene (which is notably the case for cosmetic products).

The steps to return the Products to us are as follows:

1. Download your return slip and return label received by email. These documents are mandatory for the proper processing of your return. No return will be processed without these documents.

2. Drop off your package at the Post Office of your choice.

The Products must be returned to the following address:

ATELIER DES SENS SAS 78 Avenue des Champs Élysées Bureau 326 75008, Paris FRANCE

You can also contact our Customer Service by email at: parfums@nvtrading.fr, Monday to Friday from 10 a.m. to 4 p.m., Paris time.
Please ensure that you obtain proof of postage when returning the products to us. We advise you to keep your proof of postage in the unlikely event that we do not receive the returned package. We cannot accept any responsibility for products lost in transit.
As soon as we receive the returned Products, we will carry out a verification of their perfect condition. If the returned Products do not meet the refund criteria described below, the refund will not take place, and it will be your responsibility to arrange for the return of these products to you at your expense within 28 days maximum from our notification.

STEP 3 – Processing the refund

The refund will be made to the account debited during the order, within a maximum period of fourteen (14) days, from receipt of the Products by the Seller, provided that you have returned the Products in their original condition to the address indicated on the return slip within 30 days of receipt of the order. However, the Seller may postpone the refund until the Seller has effectively received the Products or until the Client has provided proof of shipment of these goods, the date chosen being that of the first of these facts and subject to compliance with the conditions set out above. The Seller will proceed with the refund using the same payment method as that used by the Client for the initial transaction. In any case, this refund will not incur any costs for the Client. You will receive an email notification of your refund from our Customer Service team.
This policy only applies to purchases made online on the Site. We are unable to process returns for purchases made at a partner store.