ATELIER DES SENS
Terms of Sale, Delivery & Return Policy
1. TERMS AND CONDITIONS OF DELIVERY
Orders are dispatched to the postal address provided by the Client at the time of purchase. Upon shipment, a confirmation email will be transmitted to the Client. It is the Client’s responsibility to retain this communication as proof of transaction.
The Client may monitor the status of their delivery by accessing the “My Account” section of the Site, using the credentials provided at the time of order registration.
The following conditions govern all deliveries:
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Delivery timeframes are indicative only and exclude order preparation time.
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Orders placed before 12:00 (noon) Paris time are generally processed on the following Business Day (Monday through Friday, excluding public holidays), subject to the delivery method selected at checkout.
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During peak commercial periods, preparation times may be extended.
Delivery is fulfilled by a third-party carrier. In accordance with applicable law, the Seller shall not be held liable for non-performance or improper performance of delivery obligations attributable to the Client, to an unforeseeable and irresistible act of a third party, or to a force majeure event.
In accordance with Article L. 216-1 of the French Consumer Code, all orders shall be fulfilled within a maximum period of thirty (30) days from the day following order placement, subject to receipt of full payment. In the event of failure to deliver within this period, the Client shall be entitled to cancel the order as set out in Section 2 below, and the amounts paid shall be fully refunded.
2. DELIVERY DELAYS
In the event of a delivery delay, the Client must notify the Seller without undue delay by contacting Customer Service at contact@ads-perfumes.com. Customer Service is available Monday to Friday, from 10:00 to 16:00 Paris time.
Should the Seller fail to deliver within a reasonable period following the Client’s written notification, and in no event later than thirty (30) days from the date of the order, the Client may formally exercise their right to cancel the order by written notice to contact@ads-perfumes.com.
Upon exercise of the cancellation right, the Seller shall issue a full refund to the original payment method within a maximum of fourteen (14) days from receipt of the cancellation notice.
Customer Service operates exclusively in French and English.
3. RECEIPT AND INSPECTION OF GOODS
Delivery shall be deemed complete upon the physical taking of possession of the Products by the Client or any duly designated third party, against acknowledgement of receipt.
The Client is solely responsible for verifying the condition and conformity of the Products upon delivery. In the event of damaged, missing, or non-conforming items, the Client must:
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Record precise and complete reservations — both qualitative (condition) and quantitative (missing items) — directly on the carrier’s delivery slip at the time of receipt.
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Transmit these reservations to the Seller’s Customer Service at contact@ads-perfumes.com without delay.
Claims that do not comply with the above procedure and form shall not be entertained.
4. RIGHT OF WITHDRAWAL AND RETURN POLICY
4.1 Legal Right of Withdrawal
Pursuant to Article L221-18 of the French Consumer Code, the Client is entitled to withdraw from the contract under the following strict conditions:
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The decision to withdraw must be formally notified to the Seller within a maximum period of fourteen (14) working days from the date of receipt of the order.
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The Products must be physically returned within a maximum period of fourteen (14) working days from the date of withdrawal notification.
The right of withdrawal may be exercised by:
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Following the online return procedure described in Section 4.3 below, or
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Submitting a written declaration, unambiguous in nature, to the Seller via post or by email to contact@ads-perfumes.com, using the standard withdrawal form provided in Section 4.2.
In accordance with Article L221-28 of the French Consumer Code, the Client may not exercise the right of withdrawal and shall not be entitled to a refund in the following cases:
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Products that have been personalised upon the Client’s request (e.g., engraved bottles).
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Products that have been unsealed or opened by the Client, and which cannot be returned on grounds of hygiene — this applies, in particular, to all cosmetic and perfume products.
Subject to full compliance with the return procedure set out herein, the Seller undertakes to refund the total value of the returned Products, including standard delivery costs where the entire order is returned.
4.2 Withdrawal Form
To exercise the right of withdrawal, the Client must complete and submit the following form to contact@ads-perfumes.com, accompanied by the relevant order number:
WITHDRAWAL FORM — ATELIER DES SENS
To: ATELIER DES SENS SAS — contact@ads-perfumes.com
I/We hereby notify you of my/our withdrawal from the contract for the sale of the following goods:
Order reference: ___________________________
Date of order: ___________________________
Date of receipt: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature (paper submission only): ___________________________
Date: ___________________________
4.3 Return Costs
In accordance with Article L221-23 of the French Consumer Code, the Client exercising their right of withdrawal is entitled to a refund of the returned Products and the standard delivery costs of the order, via the prepaid return label available in their online customer account, pursuant to Article L221-24 of the French Consumer Code.
The Seller shall bear return shipping costs exclusively where the Client initiates the return via the online return declaration procedure described in Section 4.4 below. Any return effected by alternative means shall be borne solely by the Client, except where the return is made in the context of applicable statutory guarantees. In all cases, the order reference number must be clearly indicated inside the return package to ensure proper processing.
4.4 Return Procedure and Refund
All product returns must be processed in strict compliance with the following procedure:
STEP 1 — Notify Customer Service
The Client must contact Customer Service by email at contact@ads-perfumes.com (Monday to Friday, 10:00–16:00 Paris time), providing full details of the order, including order number and reason for return. Alternatively, the Client may initiate the return request via their online customer account.
STEP 2 — Return the Product(s)
A return request may be submitted within fourteen (14) working days of receipt of the Products. Products must be returned in their original, unopened, and undamaged condition within thirty (30) days of receipt of the order.
The following conditions apply without exception:
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Personalised products (e.g., engraved items) are not eligible for return or refund under any circumstances.
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Unsealed or opened Products cannot be returned on grounds of hygiene, in accordance with Article L221-28 of the French Consumer Code.
Return instructions:
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Download and print the return slip and prepaid return label received by email. These documents are mandatory. Returns submitted without these documents will not be processed.
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Package the Products securely in their original packaging and affix the return label.
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Drop the package at any authorised Post Office location.
Products must be addressed to:
ATELIER DES SENS SAS
78 Avenue des Champs-Élysées, Bureau 326
75008 Paris, FRANCE
The Client is strongly advised to obtain and retain proof of postage. The Seller shall not be held liable for Products lost in transit.
Upon receipt of the returned Products, the Seller shall carry out a verification of their condition. Should the returned Products fail to meet the eligibility criteria set out herein, the refund shall be refused and the Client shall be required to arrange repatriation of the Products at their own expense within twenty-eight (28) days of notification by the Seller.
STEP 3 — Refund Processing
Refunds shall be issued to the original payment method within a maximum of fourteen (14) days from the date of receipt of the returned Products by the Seller, provided that:
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The Products have been returned in their original condition, and
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The return was effected within thirty (30) days of the original order receipt date.